Traghen Stores Privacy Policy

English

1. Introduction

This Privacy Policy explains how Traghen Stores (“we,” “our,” or “us”), operated by Benissa Telawih, collects, uses, stores, and protects personal information when you use our services, including the customer app, merchant app, and admin app.

By using our services, you agree to this Privacy Policy.

2. Information We Collect

Depending on how you use the service, we may collect:

• Account information: name, email address, phone number, profile image, role, account status, and preferences.
• Address and location information: saved addresses, address labels, address details, and geographic location information associated with an address when provided by the user.
• Order and transaction information: customer name, phone number, address, delivery location, store and merchant identifiers, ordered items, totals, delivery fees, notes, payment method, dates, and order status.
• Device and notification information: Firebase Cloud Messaging (FCM) tokens, device/platform type, and activity metadata such as last seen.
• User content: profile images or other content voluntarily uploaded by users.
• Analytics data: usage, engagement, device, and event information collected through Google Analytics for Firebase and related Firebase services.
• Advertising data: information related to ads shown in the app, ad interactions, approximate location derived from IP address, device identifiers, diagnostics, and related advertising or measurement data collected through Google advertising services such as Google AdMob / Google Mobile Ads.

3. How We Use Information

• Create and manage accounts
• Authenticate users and secure access
• Process and manage orders and deliveries
• Enable communication between users, merchants, and administrators
• Send transactional, operational, and service notifications
• Improve app performance, reliability, and user experience
• Show ads, measure ad performance, and help prevent invalid activity or fraud in advertising
• Monitor usage trends and analytics
• Detect abuse, fraud, and unauthorized access
• Comply with legal obligations and enforce policies

4. Notifications

We may send push notifications about orders, account activity, service updates, promotions, or administrative notices. Notification permissions can usually be managed from your device settings.

5. Firebase and Third-Party Services

Our apps may use Google Firebase services and Google advertising services, including:

• Firebase Authentication
• Cloud Firestore
• Firebase Storage
• Firebase Cloud Messaging
• Cloud Functions
• Google Analytics for Firebase
• Google AdMob / Google Mobile Ads

These services may process personal information on our behalf for authentication, storage, notifications, backend operations, analytics, advertising, ad measurement, fraud prevention, and performance monitoring.

Third-party advertising providers may collect or receive information from your device, including identifiers, IP address, diagnostic data, and ad interaction data, subject to their own policies and applicable law.

6. How We Share Information

We do not sell personal information. We may share information only:

• With service providers and infrastructure providers needed to operate the service
• Between relevant parts of the platform to fulfill orders and app functionality
• When required by law, legal process, or government request
• To protect rights, security, users, and prevent fraud or abuse

7. Data Retention

We retain information for as long as reasonably necessary to provide services, maintain records, comply with legal obligations, resolve disputes, and enforce agreements. When data is no longer needed, we may delete or anonymize it where feasible.

8. Account Deletion

Users may request account deletion, subject to legal, security, fraud-prevention, operational, or record-keeping requirements.

9. Data Security

We use reasonable administrative, technical, and organizational measures to protect personal information. However, no method of storage or transmission is completely secure.

10. Children’s Privacy

Our services are not intended for children under the age required by applicable law, and we do not knowingly collect personal information from children without appropriate authorization where required.

11. International Processing

Your information may be processed or stored in countries other than your own, depending on the infrastructure and service providers used to operate the service.

12. Your Rights

Depending on applicable law, you may have rights to access, correct, delete, or object to certain uses of your information, and to withdraw consent where processing is based on consent.

13. Contact

Email: BenissaTelawih@outlook.com

Legal Name: Benissa Telawih

App Name: Traghen Stores

14. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated date.